Background

Coral joined Falco in June 2016 as an Office Manager providing administrative support for the quality assurance discipline as well as general tasks such as invoicing, purchasing and frontline communications.

Her eight-year career is notable for customer interaction in both front and back office roles.

After a brief spell as a Sales Assistant for Matalan Coral had spells as a call centre agent and client coordinator before joining Addison Lee’s customer centre in 2015. Her duties included telesales, processing customer comms using a variety of channels from tel/email to web applications such as Salesforce and social media

Responsibilities

In her dual role Coral is responsible for a variety of tasks and back-office activities to support the company’s operational function. On the commercial side this includes: weekly application/invoicing to the client as well as assisting senior commercial team to complete monthly CVR’S and cost reporting.

In terms of quality assurance she is tasked with collating and processing data from KPI reporting, monitoring/updating Falco’s various accreditations and licences, processing internal audit reports and subcontractor management.

Credentials / Accreditations

  • Internal QMS Auditor
  • Introduction to ISO 9001
  • HSE Incident Investigation (NEEBOSH)

Client Testimonial

Falco have provided an excellent service to Galliford Try. Our teams have worked well together to deliver on-programme and meet the needs of our client, stakeholders and Thames Water customers. Customer service has been excellent resulting in a number of written commendations from customers.

Andy Wolfe, Senior Project Manager, MGjv

Falco’s team worked with ourselves and other third parties such as Drax in a very professional and competent manner to get work completed to Thames Water requirements.

Abi Elmhori, Project Manager, Agility Alliance KCD

Falco discharged their duties with great care and professionalism. Their multi-disciplined team seamlessly accommodated fluctuations in programme and unexpected challenges that occurred during the Counters Creek project.

Kevin Parcell, Contract Director, Morrison Utilities Services

Falco’s performance in delivering challenging projects within a tight timescale is outstanding. Their range skills and capabilities combined with an ability to overcome obstacles and devise innovative solutions are keys to its success. Their team’s ability to seamlessly manage a number of different stakeholders and interfaces to get-the-job-done is also extremely impressive.

Tony Harrage, Technical Coordinator FLIPS Team, Thames Water

We were very impressed with Falco’s delivery of one of the more challenging cable installation projects we have commissioned. I would not hesitate to use them again.

Shaun Rulton, Senior Project Manager, Dunamis

We are so pleased with the new Pumping Station installation (FLIP) in Putney. What was a complex and difficult task involving planning issues, significant spoil removal and excavation in a confined space was swiftly completed by the team at Falco.

Carl Leadbeater, Head of Waste Networks, Thames Water

We have been very impressed with the way Falco micro-managed a challenging programme of FLIPs installations in the Borough to minimise the disruption to the residents involved.

Lee Currie, Environmental Dept, Hammersmith & Fulham Council

It is a great advantage for us to have a subcontractor with expertise in both power and water disciplines.

Mick Walsh, Construction Project Manager, Tideway Central

Falco undertake works in a very professional manner delivering to the required quality and met the time and cost deliverables with an excellent safety culture throughout.

Mick Walsh, Construction Project Manager, Tideway Central

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